RETURNS

Our policy lasts 7 days. 
If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.  We also require some proof of purchase at Alida’s Health And Beauty e.g. proof of payment or an order number.
Only regular priced items may be returned / refunded.  Items bought on sale can unfortunately not be refunded.  
Cost for returning the item will be for your own account unless Alida’s Health And Beauty confirmed otherwise per email. Alida’s Health And Beauty must approve the return by email prior to the parcel being shipped back to Alida’s Health And Beauty for a refund.  Returning a product without prior approval does not guarantee a refund.

On receiving your returned product, it will be inspected.   An email will be sent to you to confirm the approval of a refund / replacement or explain why a refund was rejected / partially approved.
Delivery time for exchanged / replacement items may vary depending on where you stay and how often couriers service this area.

REFUNDS

On approval of a refund a credit will be applied to your account with Alida’s Health And Beauty within seven working days. Shipping costs are non-refundable. 

EXCHANGE

Defective or damaged items may be exchanged for the same item. The same rules apply as described in the RETURNS paragraph above. If you ship high value items, consider using a tractable shipping service or purchasing shipping insurance.